- Introduction
This Refund and Return Policy applies to purchases made via the Simplecupco website.
Simplecupco is a brand operated by XXX Company, dedicated to providing disposable paper cup products to customers across Europe.
We aim to provide clear and concise information regarding returns, refunds, and order-related requests in accordance with applicable consumer protection regulations.
- Payment Methods
Simplecupco accepts various payment methods at checkout, including:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Other e-wallet payment methods supported at checkout
Payment must be completed at checkout before the order is processed.
- Right of Withdrawal
In accordance with applicable consumer protection regulations, customers located in relevant European markets have the right to withdraw from their purchase within 14 days of receiving their order.
To exercise the right of withdrawal and request a return, customers must contact Simplecupco via email:
Email: disposable@simplecupco.com
Customers should provide order details and relevant information regarding the return request.
- Return Address
For returns, customers should send products to the following address:
Return Address: XXX
Customers should contact Simplecupco for relevant return instructions before shipping any return items.
- Damaged or Defective Products
If a product is damaged or defective upon delivery, customers should contact our customer service team after receiving the order.
Please provide the following information:
Order number
Description of the issue
Photos showing the condition of the product
After reviewing the provided information, Simplecupco will arrange for a refund or product replacement as appropriate.
For confirmed damaged items, customers are not required to return the damaged product prior to the refund or replacement being arranged.
- Delivery Delays and Lost Orders
Simplecupco partners with reputable delivery service providers, including DHL, FedEx, and UPS Priority services.
Standard delivery time is approximately 5–12 business days after shipment.
Tracking information will be automatically sent to the email address provided at checkout. Customers will receive notifications at key stages, including:
Order shipment
Arrival at a logistics facility
Local delivery progress
If the delivery time exceeds the standard timeframe, Simplecupco will contact the relevant carrier to check the shipment status. After investigating the situation, Simplecupco will determine an appropriate solution, which may include a full refund or (where applicable) a product replacement.
- Refund Processing
Once a refund request is approved, the funds will be returned via the original payment method.
The time required for the refund to be credited to your account varies depending on the payment service provider and the customer’s financial institution.
- Customer Responsibilities
Customers are responsible for providing accurate order information, including delivery details and contact information.
Customers should contact Simplecupco as soon as possible if any issues with the order arise.
- Contact Information
For questions regarding refunds, returns, or order inquiries, please contact:
Brand Name: Simplecupco
Company: XXX Company
Email: disposable@simplecupco.com
Phone: XXX
Address: XXX